Standard Bank Customer Assist Unfair

In July 2013 I took a Standard Bank Customer assist loan. I have been paying my loan since then. My trouble started 2 years ago when I phoned standard as when my loan was ending since on my contract the is no date when my contract will end.

I have been taken from pillar to post since the bank cant come with an answer as to when my loan will end. I was informed by the bank as of the 16th April 2020 that the remaining balance was R 86 453.50 and there was 17 months remains for me to finish my loan. Mind you my installment is R 3328.00 over 99 months which is 8 years 2.5 months

I have been told last month that my loan balance is R 61000.00 and when I asked when is my loan going to be finished the lady I spoke to did not know. She told me contact debt center to no avail no one answers the phone.

According to my calculations 99 months ends in November 2021 with R 61000.00 remaining on R 3328 installment it does not add up with six months remaining.

I have also contacted ombudsman and their finding were that Standard Bank has to refund R 8200.00 but they have not done so to this day.

I went to Standard Bank Riverside and they are also not assisting, they confirm that they have received Ombudsman e mail but they cannot do anything to assist.

I have corresponded with the following people Gregory Fransman (Standard Bank), Audrey Sebuelo (Standard Bank), Charne Willemse (Banking Ombudsman)

Please can anyone assist