MH
Moegamat H

1 reviews | Active since Jan 2021

20 Jan 2021, 15:15

Standard bank ******

I have been waiting on a response from standard bank for more then a month now regarding money they the bank debited from my account on 15th december 2020 apparently old banking fees ,this after I received an SMS from the bank stating that if I use my account again all old bank charges falls away.yet they debited,went to the Belleville branch a few yes regarding this matter ,very arrogant rude staff they have stationed there to be specific Yusuf Kahn,I was on the phone a quite a few times also with call centre staff, thulani banene and loliwe,up until now no response and feedback as to when my money will be returned into my account,the last guy a spoke to on the phone named loliwe said to me he sees the SMS that was sent to me but still waiting!!

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Replies (1)
Standard Bank
Standard Bank's reply20 Jan 2021, 16:37
Official
Dear Moegamat Hefkie

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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