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PvdH
Piet van der Heever

1 reviews | Active since Aug 2022

25 Nov 2022, 10:10

Standard Bank - ******** Activity

Firstly, I would not have given them a single star rating (HelloPeter' rating system does not allow for zero star rating). My company got ****med on the 29th of July 2022 by a syndicate i.e. Africa Containers, that uses a Standard Bank bank account. I reported this to Standard Bank' ***** devision via email and to Nedbank on the 1st of August 2022. Furthermore, we opened a ***** case at the Kempton Park police station, which is a review on it's own... To date we have had NO response from Standard Bank!!!! Subsequently, we hired a private investigator (further costs) to pursue the matter on our behalf. The results of the investigation was shocking to say the least. Standard Bank, how does your FICA process work and how can you knowingly support ******** activity?

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Replies (9)
Standard Bank
Standard Bank's reply25 Nov 2022, 10:13
Official
Good Day Piet

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Kind Regards 
Standard Bank Hello Peter Team
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PvdH
Piet van der Heever's update25 Nov 2022, 10:32
Reviewer Update
I suggest that you contact me directly to discuss the matter, computer generated responses will get absolutely nothing resolved! You would know best as I have had no response to my initial email sent on the 1st of August 2022! *** and ***
Standard Bank
Standard Bank's reply25 Nov 2022, 10:47
Official
Good Day Piet 

We will get our consultants  to revert to you.

Kind Regards 
Standard Bank Hello Peter Team
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PvdH
Piet van der Heever's update13 Dec 2022, 13:21
Reviewer Update
What a disappointment! Standard Bank made the effort to contact me regarding the case only to inform me that I should take up the matter with Nedbank and not with them. Unbelievable Standard Bank, it is not Nedbank who hosts the ******** account it is you... Please tell the readers of this review, how you FICA accounts and how you willingly and knowingly support ******** activities! You were given all the information, yet you choose to not do anything about the matter.
Standard Bank
Standard Bank's reply13 Dec 2022, 13:28
Official
Good day Mr Van Der Heever

We recognize that you are dissatisfied with the investigation's findings. Please be aware, though, that if Nedbank is unable to file a formal complaint with Standard Bank based on the decision, you may contact the Banking Ombudsman.

Kind Regards 
Standard Bank Hello Peter Team
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PvdH
Piet van der Heever's update13 Dec 2022, 13:37
Reviewer Update
A response I expected! I will close all my accounts with Standard Bank as soon as possible.
Standard Bank
Standard Bank's reply13 Dec 2022, 15:03
Official
Dear Mr. Van der Heever

This is not the outcome we striving for. We truly regret not being able to provide you with a suitable outcome.

Regards
Hello Peter Team
PvdH
Piet van der Heever's update14 Dec 2022, 09:11
Reviewer Update
Dear Hello Peter Team,

Thank you for your prompt response as always, especially if there is a complaint on public domain. Imagine, the same response time going through the actual channels...
Your unwillingness to resolve the matter reflects that this was exactly the outcome you were striving for. You have just lost a loyal customer, I refuse to support a bank that knowingly and willingly host a bank account used to de***** South Africans on a daily basis!

Regards
Piet van der Heever

Standard Bank
Standard Bank's reply14 Dec 2022, 10:11
Official
Good Morning Piet

Thank you for writing back to us.

Our team has been responded via email.

Can you kindly review and respond accordingly.

Thank you 

 Kind Regards 
Standard Bank Hello Peter Team
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