Standard Bank Cresta the Worst Business Banking Experience in 2017

Im so appalled by the lack of customer service from Standard Bank.

We have a money market and transactional account with them. Firstly they closed the transactional account without any prior notice to us. I rec4ived an email that thecaccount had been closed. I called the business banker, no answer; i emailed her to ask why the account was closed and why the bank didnt notify us before it closed the transactionsl account. She said it was closed because it was inactive,but she never responded to why we werent informed that the bank intended to close the account before it was closed.

I tried to access internet banking to establish if the moneymarket account was still opened, considering the money market was linked to the transactional account,and still had substantive amount of monies in it. I couldnt access internet banking,got a message that my login details werent same as whats on the bank's record. I used the same log in details and never changed the log in details. I decided to go into the branch,just to discover the bank had allowed my cellphone number(where OTP) is srnt to, to be replaced with a number thats not mine or that of the other signatory to our accounts. They were unable to establish who changed my cellphone details and when it was changed. This was after they made me sit in a general service queu for 1hour, while the business banker was in her office,just sitting their doing nothing to assist with the resolution of my query. The service agent, Prince Ndaba, was great though, very helpful and patient,tried all he could in his limited capacity to assist me. I still dont know who changed my contact info when and why the bank allowed such change; we didnt even get email notification or a call that such change took place. I got into the bank at 15h15 and left at 17h05,so long the queu was,with only two service agents on duty.