1 reviews | Active since Mar 2019
STANDARD BANK CRESTA MALL
This morning at 9.30am I tried to deposit cash into the STANDARD BANK ATM at CRESTA MALL. There was a small queue of approximately 6 people ahead of me. When it got to the ATM I noticed that the screen was frozen on some kind of "action" not fami**** to me. I tried a few times to REFRESH it in order to do my DEPOSIT - - in my hassle I deposited my cash into the opening as it became available & waited for the screen to request the acc details for the deposited amount - - to my HORROR a gents name & account number came up & requested that I CONFIRM the amount deposited - - - I. was shocked - - at which stage I called the security guard to tell him about my experience - - he was TOTALLY HOPELESS & DISINTERESTED - - I then pressed CANCEL & tnk goodness my cash was returned - - I wanted to take a Pic of the name etc show but was in a panic to retrieve my cash ASAP. This should be made available on the cameras & possibly the persons name can b retrieved as this MUST be yet another **** - - I have my deposit slip. & time etc on me - - this was obviously set up by the gent that was at the ATM before me. Asa PENSIONER of 73 - - I am noe r terrified once again to make personal use of this banks facility as I have had 2 previous experiences happen here.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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