Standard Bank CreditCard Division incompetence

<p>I paid off my credit card and required a paid up letter to be sent to me. At the time when I paid off the credit card it was the 23rd of Jan and was told that it takes 14 working days to get the letter. I called again beginning of Feb and told that the letter will be sent to me on the 20th of Feb, I have been calling and no one knows whether the letter has been drafted and who is suppose to draft the letter. I mean really, what is the bank teaching their consultants if they cannot do basic things like request for a letter to be sent to a client? Its the 22nd of Feb and I am still waiting for a paid letter, maybe the bank wants people to beg them inorder for them to send them paid up letter. Never again will I do business with a bank that doesnt care about their clients.</p>