LJ
Lucas J
1 reviews | Active since Nov 2012
21 Jan 2021, 11:10
Standard Bank Credit Life poor service on Home loan
I've app**** for a Bond that was approved. The Lawyers can't register because my personal Insurance has not been noted yet. Cession form with all the relevant benefits were submitted. My policy from Old Mutual cover me way better than the Credit Life from Liberty that Standard Bank wants me to take. It feels as if Standard Bank wants to force me to take their Credit Life. There has been many emails sent back and forth between me, the Lawyers and Standard Bank Creditlife. This is unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
21 Jan 2021, 16:37Dear Lucas
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 Jan 2021, 16:37
Official
Dear Lucas
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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LJ
Lucas J's updateReviewer Update
21 Jan 2021, 17:44I would appreciate it if the correct people of Standard Bank could make contact with me and get this issue resolved!
LJ
Lucas J's update21 Jan 2021, 17:44
Reviewer Update
I would appreciate it if the correct people of Standard Bank could make contact with me and get this issue resolved!
LJ
Lucas J's updateReviewer Update
24 Jan 2021, 09:47All that needs to be done is for Standard Bank to take a cession on my Old Mutual Policy. But it seems like they don't know how to do that... only how to add their own Credit Life on our Home loans...to increase profits!
LJ
Lucas J's update24 Jan 2021, 09:47
Reviewer Update
All that needs to be done is for Standard Bank to take a cession on my Old Mutual Policy. But it seems like they don't know how to do that... only how to add their own Credit Life on our Home loans...to increase profits!
Standard Bank's replyOfficial
10 Feb 2021, 16:07Dear Lucas
We refer to our emailed correspondence to you dated 27th January
We are pleased to inform you that the complaint has been resolved.
Please feel free to contact us should you have any further concerns
Thanking you
Warm regards
Complaint Resolution Centre
We refer to our emailed correspondence to you dated 27th January
We are pleased to inform you that the complaint has been resolved.
Please feel free to contact us should you have any further concerns
Thanking you
Warm regards
Complaint Resolution Centre
Standard Bank's reply10 Feb 2021, 16:07
Official
Dear Lucas
We refer to our emailed correspondence to you dated 27th January
We are pleased to inform you that the complaint has been resolved.
Please feel free to contact us should you have any further concerns
Thanking you
Warm regards
Complaint Resolution Centre
We refer to our emailed correspondence to you dated 27th January
We are pleased to inform you that the complaint has been resolved.
Please feel free to contact us should you have any further concerns
Thanking you
Warm regards
Complaint Resolution Centre