NB
Navitha B
1 reviews | Active since Feb 2013
27 Jan 2021, 11:56
Standard Bank Credit Life
Good day,
I called the Standard Bank home loans call centre now on *** as I wanted to find out why my bond installment changed in Jan 2021. The consultant advised me that there was in increase to my credit life policy and that I was now paying R1078.91. This policy was taken out last year, and the consultant advised me that the amount was R500.. and not over R1000. I asked to be transferred to the credit life department, I was placed on hold for 20 minutes with no answer. Please can you get someone to call me and assist?
Thanks
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Replies (1)Standard Bank's replyOfficial
27 Jan 2021, 21:46Hello Navitha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply27 Jan 2021, 21:46
Official
Hello Navitha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
