Standard Bank Credit ***** helpdesk useless

hello Peter I'm not the one to complain about little things, but this issue has now dragged on for 5 months. In November of last year R1300 was **********ly removed from my Standard Bank credit card account. When I phoned the ***** helpdesk I was told to fill in forms requesting an escalation of my grievance. I told the consultant that I did not give anyone an OTP number nor the information on the back of my card and that when I previously made such a mistake and lost money, Standard bank told me that as long as I don't do that then it becomes their problem. This person said OK and I put the phone down. Nothing hapened. The month thereafter I went to the bank, was put through to speak to the ***** helpdesk again, was told that as I didn't want to fill in the escalation forms nothing was being done. I then told them to send it to me. every month thereafter I have been going through the same process with no success. That is, explaining my problem, being told that I didn't fill in the forms initially, explaining that I had from every call thereafter and then telling them to send the forms. In March, not having any success over the phone I again went to the bank in N1 City and asked to speak to a consultant. When "Beverly" the consultant came out I explained that I needed a consultant to phone the credit card ***** desk as I wasn't getting anywhere and needed a witness to what they said, she told me that I again have to go and stand in the line, phone the ***** desk and explain to them. I said no, I did not want to do that as it hasn't helped the 4 previous months thus far and I spend 30 minutes to an hour in the que every time. But Beverly kept on insisting and eventually, whilst I was talking to her, she just turned away to speak to someone else and then left. As can be understood I was fuming and although the princess at the helpdesk wanted to stop me I just walked out of the branch. I went home, phoned the credit ***** helpdesk again and the lady at reception told me that she herself will ensure that I get the forms. Already a whole month has again gone by and no forms. Do I carry on insisting when it seems that no one at Standard Bank cares what happened to my money, or what else can I do but get another heart attack or complain to you.