Standard Bank credit false assertions
Standard Bank
Please note on your app my revolving credit facility states in writing Pay R45000 to have R45000 available to use
Further to that just this week being in discussions with your credit team
I was told over the phone just this week from your team that paying in the R45000 would make it available to me immediately
Today I pay the exact amount of R45000 and it’s asking for a further R15000
So not only do I have in writing as per your App
If you pull call records you will see I was told that what is stipulated in writing on the App is the case
How ever when I do what’s stipulated
You ask for a further R15000
Why are you not honouring what you STATE IN WRITING AND CONFIRM IN CONVERSATION???
Kindly make the R45000 available as per what you promise
Thank you
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
In fact it’s worsened
Now the app is saying pay another 45000 to free up 45000
What kind of revolving loan is this
I was categorically told that if I paid 45k it would be made available to me
This in conjunction with what the app states in writing
Yet here I’m being asked to pay another 45k
The facility is clearly not available and it’s taken days to address
This is not acceptable
In fact it’s worsened
Now the app is saying pay another 45000 to free up 45000
What kind of revolving loan is this
I was categorically told that if I paid 45k it would be made available to me
This in conjunction with what the app states in writing
Yet here I’m being asked to pay another 45k
The facility is clearly not available and it’s taken days to address
This is not acceptable
As per our telephonic conversation our team is still reviewing this matter.
Please be on the look out for further communication.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
As per our telephonic conversation our team is still reviewing this matter.
Please be on the look out for further communication.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
You app states pay 45000 to free 45000
Your consultant told me that is the case
Yet here I am in this situation it’s not right
You app states pay 45000 to free 45000
Your consultant told me that is the case
Yet here I am in this situation it’s not right
We will follow up and get back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up and get back to you.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***