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Tsholofelo M

1 reviews | Active since Jan 2017

04 Jan 2023, 08:22

Standard Bank credit department

My credit card was paid in full more than a year plus back and it still appears as an account in arrears on my profile. I called customer service several times to have it updated on my credit report and I would be told that it will be done, till date it hasn’t been updated.

I’m truly disappointed

0
Replies (5)
Standard Bank
Standard Bank's reply04 Jan 2023, 08:29
Official
Hi Tsholofelo

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
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TM
Tsholofelo M's update17 Jan 2023, 12:13
Reviewer Update
Good afternoon

the issue is still not resolved.

Regards
Standard Bank
Standard Bank's reply17 Jan 2023, 12:17
Official
Good Day Tsholofelo

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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TM
Tsholofelo M's update23 Feb 2023, 05:55
Reviewer Update
Good morning Standard Bank team

I was previously asked to write a letter and email it back to Standard Bank regarding request to have my profile updated. No acknowledgment of the email was done and my profile has not been updated.

I’m Really disappointed with the service that I’m getting from Standard Bank
Standard Bank
Standard Bank's reply23 Feb 2023, 07:28
Official
Good Day Tsholofelo 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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