Standard Bank Credit Customer Assist - Please Help!

Good day - I am in the same position as Riedah F posted in June 2017 - I submitted my supporting documents to apply for credit customer assist on my Standard Bank Home Loan. This was done via the attorneys my file was handed over to on the 14th August 2019 (MacRoberts). Apparently now my file has been moved from these attorneys to a new firm of attorneys (Imbuyiso Consulting and Collections) and they profess to know nothing about my application, with the lady I spoke to being very threatening and unpleasant. I asked her to send me her email address and her manager's so that I could send the documentation to her, I am still waiting for this 3 days later. I then phoned Standard Bank Home Loans credit rehabilitation call centre, only to be told they can also not pick this up on their system and they referred me back to the attorneys. No-one will give me a name or contact number to speak to someone directly who can help me to find out what stage my application is at. I really do want to pay something towards my monthly instalments and arrears - after being a Standard Bank client for 30 years, it is only in the last year that I have been having financial difficulties and am desperately trying to save my house from being re-possessed or having to sell via the Easy Sell option. I am also not under debt review as yet. Please could someone from Standard Bank contact me to try to resolve this?