AE
Alison E
1 reviews | Active since Sept 2023
15 Sept 2023, 19:48
Standard Bank Credit Cards Cash Finance Charge
I have been trying to get a recon from Stndard Bank on my credit card, as no one at Standard Bank can explain the cash finance charge and how it works. It seems to me that you pay a very high interest rate on your monthly instalment and then on top of that you pay a cash finance charge. So every month you owe them more. I was promised a statement 2 weeks ago and nothing has arrived> As I told the customer service lady I have a legal right to understand what i am paying, so I am not paying until I understand what is going on. I also have a Nedbank credit card and use cash on that and that cards payments look nothing like Standard Banks. We are without doubt being "legally "****** from. Being told to read the Terms and conditions is a not an answer. The bank staff don't understand this either, surely SB has some responsibility in making it clear to there customers what they are signing up for.
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
16 Sept 2023, 08:14Dear Alison
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Sept 2023, 08:14
Official
Dear Alison
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
19 Sept 2023, 09:03Good day Alison
Thank you for bringing this matter to our attention. May you kindly confirm if you have managed to go through our email sent out by our team.
Our team has made an attempt to contact you this morning, kindly advise if you have any further concerns.
We will await your response.
Thank you for bringing this matter to our attention. May you kindly confirm if you have managed to go through our email sent out by our team.
Our team has made an attempt to contact you this morning, kindly advise if you have any further concerns.
We will await your response.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply19 Sept 2023, 09:03
Official
Good day Alison
Thank you for bringing this matter to our attention. May you kindly confirm if you have managed to go through our email sent out by our team.
Our team has made an attempt to contact you this morning, kindly advise if you have any further concerns.
We will await your response.
Thank you for bringing this matter to our attention. May you kindly confirm if you have managed to go through our email sent out by our team.
Our team has made an attempt to contact you this morning, kindly advise if you have any further concerns.
We will await your response.
Kindest regards,
Standard Bank Hello Peter Team
AE
From: Help Centre <***>
Date: Monday, 18 September 2023 at 09:38
To: Alison Ellard <***>
Subject: Hello Peter Complaint| SR: ***| Alison Ellard| 18 September 2023
Hello.
Alison E's updateReviewer Update
20 Sept 2023, 20:45HELLO.
PLEASE SEE THE MAIL I RECEIVED IN RESPONSE TO MY REQUEST.
AND MY AMSWER.
I DONT NEED A PHONE CALL - JUST AN EMAIL WITH THE INFORMATION REQUESTED BELOW.
I have just gone onto your terms and conditions for credit cards, and this is the explanation you offer for cash finance charges. Which doesn't explain how it works either.
PLEASE SEE THE MAIL I RECEIVED IN RESPONSE TO MY REQUEST.
AND MY AMSWER.
I DONT NEED A PHONE CALL - JUST AN EMAIL WITH THE INFORMATION REQUESTED BELOW.
I have just gone onto your terms and conditions for credit cards, and this is the explanation you offer for cash finance charges. Which doesn't explain how it works either.
- on the amount of each cash advance (for example, cash withdrawals, travellers cheques, foreign exchange, fuel purchases, any electronic account payments, transfers and casino chip purchases) if the advance results in a debit balance on your account. Interest is calculated from the date of the cash advance until the amount is repaid in full; and
From: Help Centre <***>
Date: Monday, 18 September 2023 at 09:38
To: Alison Ellard <***>
Subject: Hello Peter Complaint| SR: ***| Alison Ellard| 18 September 2023
Dear Miss Ellard
Thank you for submitting your complaint on Hello Peter.
Kindly find the below
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards
Hello.
This does not answer my question.
In fact this is the answer you get from everyone…….
Which shows no understanding of how it works.
I want a reconciliation of my account, which explains what I have spent in cash and none cash items.
What interest I am being charged on both my payments and the cash finance charge you apply.
I want to understand how much of the cash draw has been paid off, how much remains and how long it will take to complete paying for the cash.
Until I have these answers I reserve the right to not pay my credit card.
My consumer rights protected in the National Credit Act states that I have the right to :
To understand all fees, costs, interest rates, the total instalment and any other details
Which I don’t.
Thank you
ALISON ELLARD
From: Help Centre <***>
Date: Monday, 18 September 2023 at 09:38
To: Alison Ellard <***>
Subject: Hello Peter Complaint| SR: ***| Alison Ellard| 18 September 2023
Date: Monday, 18 September 2023 at 09:38
To: Alison Ellard <***>
Subject: Hello Peter Complaint| SR: ***| Alison Ellard| 18 September 2023
Dear Miss Ellard
Thank you for submitting your complaint on Hello Peter.
Kindly find the below
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards,
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards,
AE
Alison E's update20 Sept 2023, 20:45
Reviewer Update
HELLO.
PLEASE SEE THE MAIL I RECEIVED IN RESPONSE TO MY REQUEST.
AND MY AMSWER.
I DONT NEED A PHONE CALL - JUST AN EMAIL WITH THE INFORMATION REQUESTED BELOW.
I have just gone onto your terms and conditions for credit cards, and this is the explanation you offer for cash finance charges. Which doesn't explain how it works either.
PLEASE SEE THE MAIL I RECEIVED IN RESPONSE TO MY REQUEST.
AND MY AMSWER.
I DONT NEED A PHONE CALL - JUST AN EMAIL WITH THE INFORMATION REQUESTED BELOW.
I have just gone onto your terms and conditions for credit cards, and this is the explanation you offer for cash finance charges. Which doesn't explain how it works either.
- on the amount of each cash advance (for example, cash withdrawals, travellers cheques, foreign exchange, fuel purchases, any electronic account payments, transfers and casino chip purchases) if the advance results in a debit balance on your account. Interest is calculated from the date of the cash advance until the amount is repaid in full; and
From: Help Centre <***>
Date: Monday, 18 September 2023 at 09:38
To: Alison Ellard <***>
Subject: Hello Peter Complaint| SR: ***| Alison Ellard| 18 September 2023
Dear Miss Ellard
Thank you for submitting your complaint on Hello Peter.
Kindly find the below
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards
Hello.
This does not answer my question.
In fact this is the answer you get from everyone…….
Which shows no understanding of how it works.
I want a reconciliation of my account, which explains what I have spent in cash and none cash items.
What interest I am being charged on both my payments and the cash finance charge you apply.
I want to understand how much of the cash draw has been paid off, how much remains and how long it will take to complete paying for the cash.
Until I have these answers I reserve the right to not pay my credit card.
My consumer rights protected in the National Credit Act states that I have the right to :
To understand all fees, costs, interest rates, the total instalment and any other details
Which I don’t.
Thank you
ALISON ELLARD
From: Help Centre <***>
Date: Monday, 18 September 2023 at 09:38
To: Alison Ellard <***>
Subject: Hello Peter Complaint| SR: ***| Alison Ellard| 18 September 2023
Date: Monday, 18 September 2023 at 09:38
To: Alison Ellard <***>
Subject: Hello Peter Complaint| SR: ***| Alison Ellard| 18 September 2023
Dear Miss Ellard
Thank you for submitting your complaint on Hello Peter.
Kindly find the below
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards,
The credit card is meant for swipe and online transactions. Interest (cash finance charge) is charged on all cash related transactions namely ATM cash withdrawals, cash advances from branches, electronic account payments, inter account transfers, the purchase of travellers cheques, as well as petrol purchases, from each transaction date to the day before the respective debits are paid (This charge will appear on your statement every month until you settle the cash transaction you made).
Kindly be advised that all future cash transactions will incur daily interest, that will be charged when your statement closes.
I hope this clarifies your concerns.
Kind regards,
Standard Bank's replyOfficial
21 Sept 2023, 05:51Dear Alison
Thank you for writing back to us.
Kindly advise if you require any further assistance.
Looking forward to your response.
Thank you for writing back to us.
Kindly advise if you require any further assistance.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Sept 2023, 05:51
Official
Dear Alison
Thank you for writing back to us.
Kindly advise if you require any further assistance.
Looking forward to your response.
Thank you for writing back to us.
Kindly advise if you require any further assistance.
Looking forward to your response.
Kindest regards,
Standard Bank Hello Peter Team
AE
Alison E's updateReviewer Update
21 Sept 2023, 15:40Hello.
Firstly i didn't receive any email from your team on the 19th of September. Secondly, I am very confused by your response to my mail. Did you read it ? Obviously I need further assistance. Please read the mail and answer correctly.
Firstly i didn't receive any email from your team on the 19th of September. Secondly, I am very confused by your response to my mail. Did you read it ? Obviously I need further assistance. Please read the mail and answer correctly.
AE
Alison E's update21 Sept 2023, 15:40
Reviewer Update
Hello.
Firstly i didn't receive any email from your team on the 19th of September. Secondly, I am very confused by your response to my mail. Did you read it ? Obviously I need further assistance. Please read the mail and answer correctly.
Firstly i didn't receive any email from your team on the 19th of September. Secondly, I am very confused by your response to my mail. Did you read it ? Obviously I need further assistance. Please read the mail and answer correctly.
Standard Bank's replyOfficial
21 Sept 2023, 16:07Hi Alison
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Sept 2023, 16:07
Official
Hi Alison
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AE
Alison E's updateReviewer Update
28 Sept 2023, 14:51hello.
I am still waiting for a response. It should not take a week just to give me a statement of my credit card.
I am still waiting for a response. It should not take a week just to give me a statement of my credit card.
AE
Alison E's update28 Sept 2023, 14:51
Reviewer Update
hello.
I am still waiting for a response. It should not take a week just to give me a statement of my credit card.
I am still waiting for a response. It should not take a week just to give me a statement of my credit card.
Standard Bank's replyOfficial
28 Sept 2023, 14:56Good Day Alison
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Sept 2023, 14:56
Official
Good Day Alison
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
AE
Alison E's updateReviewer Update
17 Oct 2023, 00:22Hello.
You are now threatening to take me too a lawyer. One month later still not proper reply.
(This charge will appear on your statement every month until you settle the cash transaction you made).
you are saving that if I make a cash withdrawal -you are charging me what you a call a Charge - which is the maximum monthly interest the reserve bank allows you. You do not apply ANY of what you call a CHARGE to the principal amount owed, and as you call your card a revolving credit card, the amount owed has no term to be paid off in - so you can apply your CHARGE until i die - and would have made A HUGE amount in CHARGES.
Can you show me where in your terms and conditions you explain this so the consumer realises that unless he pays the FULL AMOUNT of his credit card debit in one go, you intend make him pay for the full duration of his life.
Because that is exactly what you have said above.
Please can you direct me the caluse. in the National Credit act that allows for this kind of charging
You are now threatening to take me too a lawyer. One month later still not proper reply.
(This charge will appear on your statement every month until you settle the cash transaction you made).
you are saving that if I make a cash withdrawal -you are charging me what you a call a Charge - which is the maximum monthly interest the reserve bank allows you. You do not apply ANY of what you call a CHARGE to the principal amount owed, and as you call your card a revolving credit card, the amount owed has no term to be paid off in - so you can apply your CHARGE until i die - and would have made A HUGE amount in CHARGES.
Can you show me where in your terms and conditions you explain this so the consumer realises that unless he pays the FULL AMOUNT of his credit card debit in one go, you intend make him pay for the full duration of his life.
Because that is exactly what you have said above.
Please can you direct me the caluse. in the National Credit act that allows for this kind of charging
AE
Alison E's update17 Oct 2023, 00:22
Reviewer Update
Hello.
You are now threatening to take me too a lawyer. One month later still not proper reply.
(This charge will appear on your statement every month until you settle the cash transaction you made).
you are saving that if I make a cash withdrawal -you are charging me what you a call a Charge - which is the maximum monthly interest the reserve bank allows you. You do not apply ANY of what you call a CHARGE to the principal amount owed, and as you call your card a revolving credit card, the amount owed has no term to be paid off in - so you can apply your CHARGE until i die - and would have made A HUGE amount in CHARGES.
Can you show me where in your terms and conditions you explain this so the consumer realises that unless he pays the FULL AMOUNT of his credit card debit in one go, you intend make him pay for the full duration of his life.
Because that is exactly what you have said above.
Please can you direct me the caluse. in the National Credit act that allows for this kind of charging
You are now threatening to take me too a lawyer. One month later still not proper reply.
(This charge will appear on your statement every month until you settle the cash transaction you made).
you are saving that if I make a cash withdrawal -you are charging me what you a call a Charge - which is the maximum monthly interest the reserve bank allows you. You do not apply ANY of what you call a CHARGE to the principal amount owed, and as you call your card a revolving credit card, the amount owed has no term to be paid off in - so you can apply your CHARGE until i die - and would have made A HUGE amount in CHARGES.
Can you show me where in your terms and conditions you explain this so the consumer realises that unless he pays the FULL AMOUNT of his credit card debit in one go, you intend make him pay for the full duration of his life.
Because that is exactly what you have said above.
Please can you direct me the caluse. in the National Credit act that allows for this kind of charging
Standard Bank's replyOfficial
17 Oct 2023, 07:16Dear Alison
Our sincere apologies for the inconvenience experienced.
We will flag this matter with the consultant dealing with this matter.
We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
Our sincere apologies for the inconvenience experienced.
We will flag this matter with the consultant dealing with this matter.
We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Oct 2023, 07:16
Official
Dear Alison
Our sincere apologies for the inconvenience experienced.
We will flag this matter with the consultant dealing with this matter.
We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
Our sincere apologies for the inconvenience experienced.
We will flag this matter with the consultant dealing with this matter.
We will be in touch with further feedback.
Warm Regards
Standard Bank Hello Peter Team
***
AE
Alison E's updateReviewer Update
24 Oct 2023, 18:42Hello again.
I am posting again on hellopeter so that I can have proof of how many time and for how long I have been asking the same question of Standard Bank. I am sure these answers are automated - because it is quite clear that Standard Bank doesn't care about it's clients and clearly does not have any one working in the bank that actually understands how the bank does it charges.
It is remarkable that the level of service and understanding is this bad.
I am posting again on hellopeter so that I can have proof of how many time and for how long I have been asking the same question of Standard Bank. I am sure these answers are automated - because it is quite clear that Standard Bank doesn't care about it's clients and clearly does not have any one working in the bank that actually understands how the bank does it charges.
It is remarkable that the level of service and understanding is this bad.
AE
Alison E's update24 Oct 2023, 18:42
Reviewer Update
Hello again.
I am posting again on hellopeter so that I can have proof of how many time and for how long I have been asking the same question of Standard Bank. I am sure these answers are automated - because it is quite clear that Standard Bank doesn't care about it's clients and clearly does not have any one working in the bank that actually understands how the bank does it charges.
It is remarkable that the level of service and understanding is this bad.
I am posting again on hellopeter so that I can have proof of how many time and for how long I have been asking the same question of Standard Bank. I am sure these answers are automated - because it is quite clear that Standard Bank doesn't care about it's clients and clearly does not have any one working in the bank that actually understands how the bank does it charges.
It is remarkable that the level of service and understanding is this bad.
Standard Bank's replyOfficial
25 Oct 2023, 07:12Hi Alison
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Oct 2023, 07:12
Official
Hi Alison
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Kind Regards
Standard Bank Hello Peter Team
***
AE
Alison E's updateReviewer Update
22 Feb 2024, 01:13So here we are 6 months later and still no answer - you must be exhausted from working around the clock for that long. It is truly astounding that you are not able to explain this to me.The mind boggles with the level of deception , lack of interest and stupidity.
AE
Alison E's update22 Feb 2024, 01:13
Reviewer Update
So here we are 6 months later and still no answer - you must be exhausted from working around the clock for that long. It is truly astounding that you are not able to explain this to me.The mind boggles with the level of deception , lack of interest and stupidity.
Standard Bank's replyOfficial
22 Feb 2024, 07:06 Dear Alison
We hope this email finds you well.
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend my sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
Please be assured that we deeply value your feedback and take your concerns very seriously.
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered
KInd regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Feb 2024, 07:06
Official
Dear Alison
We hope this email finds you well.
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced.
Firstly, allow us to extend my sincere apologies for the inconvenience and frustration caused by this unfortunate incident.
Please be assured that we deeply value your feedback and take your concerns very seriously.
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered
KInd regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***