1 reviews | Active since Feb 2014
STANDARD BANK CREDIT CARD STATEMENTS - TECHNICAL DIVISION PATHETIC
I have phoned in at least 3 times to inform the credit card division that I cannot open my statement with my password. I then get resent a statement which I am able to open. I have to guess my repayments each month as I receive an "incorrect password" message when I type it in. It's still the same one. I am fed up with having to call in every time to explain this problem. I then receive an sms from you which states " You have failed to pay your credit card as promised. You must pay urgently to avoid legal action or call us on ********** 807." or the threat of "continuing to put me on credit bureau". The best message thereafter was "Hi, we recently experienced technical issues on our Online, Mobile banking and ATM systems which meant that some services were limited or unavailable. Our services have now been fully restored. we sincerely apologise for the frustration this may have caused you." This battle with my credit card statement has been going on over a year now and it is still not resolved. How is it Absa can get it right but Standard Bank is struggling? Like you threatened me with the credit bureau each month I say to you, until I can open my credit card statements each month I too will put Standard Bank on Hellopeter every single month until your technical department sort out their issues with my statement. I am not phoning in again and wasting my precious time because of your incompetence.
One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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One of our consultants will be in contact with you as soon as possible.
Regards,
Complaint Resolution Centre
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You rep**** to my complaint on the 20 May 2019.
I would like to know what Standard Bank's turnaround time means when they say ' One of our consultants will be in contact with you as soon as possible. ' Does it mean in a month's time , 2 month's time...next year maybe?? To date no one has bothered to contact me. No surprises there to resolve an issue but be late with a payment when you cannot open your statement because of glitches on your side and those consultants will be on the phone in a jiffy and send threatening sms's.
I have just received my statement once again, 1 June in fact...and I cannot open my statement once again!! I don't know how much I owe can some intelligent being please sort out this glitch from your side. I am not paying a cent until you correct this problem. I am tired of guessing and sitting on the phone endlessly.
How many more times do I need to ask you to sort out this problem?
Absa has exactly the same system with the same password and no problem there. What is the problem Standard Bank????
You rep**** to my complaint on the 20 May 2019.
I would like to know what Standard Bank's turnaround time means when they say ' One of our consultants will be in contact with you as soon as possible. ' Does it mean in a month's time , 2 month's time...next year maybe?? To date no one has bothered to contact me. No surprises there to resolve an issue but be late with a payment when you cannot open your statement because of glitches on your side and those consultants will be on the phone in a jiffy and send threatening sms's.
I have just received my statement once again, 1 June in fact...and I cannot open my statement once again!! I don't know how much I owe can some intelligent being please sort out this glitch from your side. I am not paying a cent until you correct this problem. I am tired of guessing and sitting on the phone endlessly.
How many more times do I need to ask you to sort out this problem?
Absa has exactly the same system with the same password and no problem there. What is the problem Standard Bank????