STANDARD BANK CREDIT CARD SETTLEMENT

Item: Standard Bank
Rating: 1
Author: janine F

I MADE A CALL TO THE CREDIT CARD CALL-CENTRE, TO MAKE A FULL PAYMENT ON MY CREDIT CARD, HOWEVER THE CONSULTANT ADVISE I HAD A AN ANSWER TO A QUESTION WRONG, PROBABLY 1 QUESTION OUT OF 5. HOW RIDICULOUS, YOU ARE TRYING TO PAY THE BANK OFF, YEST CANNOT GET ASSISTANCE.

SO UPSET!

Helpful (0)

Replies (2)

janine F's updateReviewer Update

19 Feb 2020, 14:03

I called Standard Bank Credit Card Department yesterday, for some reason, one of my security questions was incorrect, was advised to call back after 24 hours..
I did..answered the questions correct, only to find out after +-20mins, I should call back after a few days!
SO UPSET,
THIS IS RIDICULOUS.

janine F's update19 Feb 2020, 14:03

Reviewer Update

Standard Bank's replyOfficial

19 Feb 2020, 16:22

Hello Janine

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply19 Feb 2020, 16:22

Official