IS
Ishana S
1 reviews | Active since Jun 2013
31 May 2021, 12:42
Standard Bank Credit Card service unacceptable!
Helma Nzima from the credit card division is unable to assist with a settlement amount and closure of my Credit Card. I need to wait a further two days incur further charges in order to pay and close the account. I've emailed a request to *** on May 25, 2021 at 9:06 AM and to date have not received a response. As per Mr Nzima there is NO email address i can email my request to pay and cancel the credit card, I need to contact Retentions telephonically.
This is ridiculous.. I would like resolution today please.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
01 Jun 2021, 00:09Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply01 Jun 2021, 00:09
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***