Standard bank Credit card service sucks

I set-off was done from my current account to pay my credit card, I'm well aware that my card is in arrears and in the process of rectifying that. It was not my mistake the account went into arrears, I contacted your call centre to confirm when my statement will closed and I made the R2000.00 payment as per the information given by the consultant on that day, I would like to have the recording of that call. If your staff doesn't know how to read a statement then I suggest training should be given, if I was given the correct information in the 1st place my account would have never went into arrears. An ******* set-off was done on my account today, I will be taking up the matter with the banking ombudsman is you guys were @ fault by giving me the incorrect date when the statement closed.