MM
Mallory M
1 reviews | Active since Jul 2011
04 Feb 2019, 20:06
Standard Bank Credit Card Security questions sent to wrong number.
Please, if you are going to send security questions in regards to my credit card threatening to suspend it, please send these messages to my number and not my fathers number. this is the second time this has happened and im not sure how his number is registered against my credit card, other than the fact that we have similar initials. Ypur credit card security apprently leaves a lot to be desired.
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Replies (2)
Standard Bank's replyOfficial
05 Feb 2019, 08:37Dear Mallory
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Feb 2019, 08:37
Official
Dear Mallory
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
MM
Mallory M's updateReviewer Update
24 Feb 2019, 19:19Thank you. This handled very well. Your call staff were very helpful.
MM
Mallory M's update24 Feb 2019, 19:19
Reviewer Update
Thank you. This handled very well. Your call staff were very helpful.