1 reviews | Active since Jun 2024
Standard bank Credit card POOR servive
Service Issues with Standard Bank Card Division
I experienced poor service from Standard Bank Card division. After being notified of *****ulent activities on my card, I promptly cancelled my credit card on June 7, 2024, and requested a replacement. Standard Bank assured me that the new card would arrive within 7 days and that their courier would contact me.
The courier contacted me on June 12, 2024, to arrange delivery to my home address. We agreed on a delivery window of 12:00 to 14:00 on Friday, June 14, 2024. However, on the morning of June 14, 2024, at 10:55, the courier called to say he was at my house to deliver the card. I informed him that I would only be available after 12:00, as agreed earlier. He said he would return later and call before coming.
Despite numerous calls to Standard Bank since then, as of June 24, 2024, I have still not received my card.
Thank you for the details. we will follow up and get back to you.
Kindest regards,
Thank you for the details. we will follow up and get back to you.
Kindest regards,
Your are welcome!
Regards
Standard Bank Hello Peter Team
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Your are welcome!
Regards
Standard Bank Hello Peter Team
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We appreciate you taking our call. As per our telephone conversation please let us know once you have the card.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
We appreciate you taking our call. As per our telephone conversation please let us know once you have the card.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.