Standard bank credit card payments and issues not handled well

I had zebra play.net amounts being paid from my credit card. Even though I'm on a tight schedule i managed to go through to Scottburgh standard bank and speak to them. The consultant said stop the credit card and payment will not go through. I stopped my credit card, after 5working days I was informed to come back to pick up my card. Then I got the app on my cellphone because I don't have the time to do to and fro's. This morning I get onto the app only to find the zebra play .net is still going off and this time 3 amounts in one day. Bearing in mind I was told this will stop. My main concern is that I logged a dispute about the several amounts on several monthly basis which includes my bank account number and I'd number. I want to know if each department collaborates with each other and if so, does my profile have this information. This morning I called Standard bank 4Times and this I will pay for the calls. They are clueless and they transfer me from department to department then drop my calls. Is there a circus being run at standard bank? All I wanted is to speak to a manager. Each employee I spoke to was rude and didn't know how to handle my query. I have many concerns listed below: 1). Are consultants and staff trained and developed to assist customers or they are taught to drop the calls? 2) every month our credit cards are charged interest. These amounts that were added after my card was stopped. I will be paying interest for this. And every reversal I'm charged about R7 for.in this day and age when money is scarce how will the ordinary person pay for this. 3)Today standard bank showed me they don't value me as a customer, it is evident in the manner they treated me yet when money needs to be taken out the accounts etc and interest they gladly do it. Please provide value for money service and not merely do a job to obtain a salary at the end of the day. I'm being charged a monthly fee on my cheque account. 4) Please teach your managers how to treat their customers, be polite, greet and welcome customers. Scottburgh manager or the lady that sat in the branch managers office on the 12 October 2020 was definitely not a brand ambassador for your bank. She doesn't greet the customers, walks around without a smile. Junior staff are more pleasant than her. Please when choosing managers please choose people that are people's person. Managers are brand advocates, please choose them wisely. 5) customers that don't actually check their accounts don't know what's going on and might be paying for stuff they don't actually register for. Especially the older folks. How will standard bank deal with this?. 6) So now I have amounts that are in my credit card and these amounts at month end will have interest charges yet they say it's last month's amounts that was put into my credit card. So if you guys know I have a problem with zebra play it's ongoing. My fears are that you guys are not helping me out, you guys are trying to make money out of my problems. All these reversals I'm paying for all these issues are costing me money.and I saw so much of reversal fees. Come on standard bank provide good value for the money we pay you guys. Don't just want to take our money and not look after us...

I'm highly frustrated and diatribes at the manner in which standard bank is handling my issues.

Please people I have experienced the worse at Standard bank, rather deal with Capitec. The service is excellent,I'm not just a number there .. I speak from experience because I have an account with them. The Capitec consultants are excellent!I think Capitec staff will teach standard bank staff anything or 2.