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Commandetori D

1 reviews | Active since May 2021

27 May 2021, 20:11

Standard Bank Credit Card Mafia

My dad was issued with a credit card and he was already a pensioner. Is it possible that someone that age gets approved for a credit card and then no insurance was taken in case of his death. Also how does a credit card get issued when he is unemployed? Wasn't the NCR Rules followed and adhered to for that matter. Its 10months since my father passed away and now you are harassing us asking about my dad’s estate and that we have to pay that Credit card that he owed. Where is the actual contract that he signed, why can’t we get a copy of it and also understand why there was no insurance taken for that credit card. We are tired of Banks like you taking our Elders for a ride. I'm going to go out of my way to make sure that Everyone Knows what Standard is such a ****. As we speak I’m slowly closing accounts with you and also moving my home loan account. It’s so embarrassing seeing the tactics that is being used. This account has seemingly been handed over to debt collectors but you have failed to answer or provide the necessary info we asking for see the Below email sent today:

Good day

The above matter refers.

We confirm that the Standard Bank of South Africa Limited have requested us to assist with finalization of this account and we noted your correspondence with the bank.

The current outstanding balance amounts to R 10 256.50 as on 25 May 2021. It will be appreciated if you can indicate what the current position of the estate is and when can the Standard Bank credit card be settled.

Regards

Isaiah Metlhape

Tel nr: ***

Fax nr: ***/***

Whats-App: Number: ***

Email: ***

0
Replies (3)
CD
Commandetori D's update27 May 2021, 20:13
Reviewer Update
Standard Bank is so pathetic...Could throw up thinking about this issue.
Standard Bank
Standard Bank's reply28 May 2021, 01:30
Official
Hello Isaiah
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
*** 
*** (fax)
*** 
CD
Commandetori D's update30 May 2021, 07:34
Reviewer Update
In my previous post I wrote the above so angry and forgot to mention that even the biggest players in the industry managed to close his accounts because they opened accounts for him as a pensioner and they did the right thing. You cannot give a pensioner credit without making him pay for insurance. Woolworths settled his account, RCS Settled his account, Even Absa Bank settled his personal loan account. I have emails to prove all this. So who are you that comes an harass us with his estate, What did you do wrong because it’s a clear case that you misrepresented yourself by selling him a product and not following the proper rules just simply gaining to make a sale and boost your ****ty profits, See below emails from Big players not bullies like you who bring debt collectors to harass us. Shame on you. Next step is the newspapers:

RCS:



From: RCS Group < *** >

Sent: Tuesday, September 8, 2020 15:20 PM

To: ***

Cc: ***

Subject: RCS : *** - Deceased: Ernest Diale


Good Day Mr Diale,

Please note that the account has been settled. If there’s anything further you would like us to assist you with please feel free to call us. Thanks

Regards



From: Lebo Dialengo <***>

Sent: Tuesday, September 1, 2020 11:53 AM

To: ***

Cc: ***

Subject: RCS : *** - Deceased: Ernest Diale



Good Day,

Kindly assist in closing this account that has a credit protection plan. See attached docs. Thank You.

Regards
Diale


See email from Woolies:



From: *** <***>

Sent: Tuesday, September 8, 2020 1:55 PM

To: Diale, Lebohang: Absa <***ca>

Cc: ***

Subject: Re: RE: *** ***82 (Account Holder Deceased)

Dear Diale

Thank you for informing and sending us the documents.

We have settled the outstanding balance of R7424.12 and will close the In Store Card with account number *** that belonged to Estate Late Mr E Diale.