1 reviews | Active since Feb 2012
Standard Bank Credit Card Keeps Failing.
Why is it that each time I attempt to make online purchases with my credit card from this bank, it FAILS? In November 2017, I had problems with online purchases with Abu Dhabi motors. I then received threatening messages from this bank for something that is not of my doing. Secondly, in January 2018, I had a struggle with online purchase with Bahrain International Circuit where I had to get help from their side.
A few days ago, I faced similar problems with Emirates flight ticket purchases. Emirates gave a CLEAR message that my bank that I am complaining about, once again, declined my transaction. If my bank declined transaction, why is my bank having an outstanding authorization for the flight ticket purchase more especially since I have logged a dispute in anticipation for this.
a) Please fix this and remove any authorizations where I have NOT received the goods. No airline tickets received. No travel insurance received. b) Please reimburse me for costs arising from the result of my bank declining a legitimate transaction. c) Please clarify to me in private as to the root cause for all the declines I have had where failures have occurred in the midst of critical planning timelines (e.g. VISA application delays etc).
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Dear Ofentse
Thank you once again for your posting.
I refer to our email communication with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Ofentse
Thank you once again for your posting.
I refer to our email communication with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***