MM
Mallory M

1 reviews | Active since Jul 2011

24 Feb 2019, 19:15

Standard Bank Credit Card Issue

I hate to do this, but with some experience this seems to be the best method to get standard bank to action my problems. 5 months ago, I went in to the midrand branch and went through the procedure to update my contact details. I have two credit cards and was told that i cannot link the second to my profile thereby making it impossible to accurately track my balance. In addition, even though I explicitely asked to receive a statement via email for this card, I have yet to receive one. I would like to either have this card linked to my profile or, at the very least, receive a statement monthly in my email inbox. Thanks...

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Replies (4)
MM
Mallory M's update24 Feb 2019, 19:16
Reviewer Update
Standard Bank actioned with fair degree of competency. Just wish Hello Peter didn't seem to be a better option than visiting a branch. Thanks you
MM
Mallory M's update24 Feb 2019, 19:17
Reviewer Update
Sorry rep**** to the wrong problem. This one is still outstanding.
Standard Bank
Standard Bank's reply25 Feb 2019, 04:15
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Feb 2019, 09:33
Official
Dear Mallory 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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