1 reviews | Active since Nov 2013
standard bank credit card is really irritating me
<p>After my debit order for my credit card had gone off for June, I went into a Standard Bank branch to change mmy debit order date. I was advised to contact the credit card division of which everything seemed to be fine until I was debited again within the same month. I then again went into a Standard bak branch in Nicolway to query this and was advised it was a system error but I can reverse the second debit order that would have no effect on my card. I then did the reversal, as they had said it would take forever if they were to reverse it from their end. To my surprise my credit card has been suspended. How? I made my payment for June, and the agreed debit order date for July hasn't come. So why must I now suffer for thier own system errors. I then called the credit card division 2 days ago and I wa told that they would reinstate the card but nothing has been done. </p>
Good day Ncedisa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Good day Ncedisa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********