Standard bank credit card impossible with market sa

App**** for a new credit card. Was called and was told it was authorized... got an email to send documents to an email onlineapplications@ etc done... then I start getting sms to send documents to a 'market sa' I call standard bank and tell them I've already sent documents they tell me I must send through to market sa regardless.

I send the documents again. Noe every morning I get an sms to send my proof of income to market sa. I've done this 4 times already. When I call standard bank they tell me they can 'escalate' it to market sa??

Number provided by standard bank to call market sa rings and rings no answer. Market sa does not answer emails. Standard bank has no answers and directs me to market sa... what is going on?