Standard Bank credit card hell

Standard Bank has been the worst banking experience I have ever had. I make consistent monthly payments on my credit card, and in many cases I even pay more than the required minimum. Despite this, my balance continues to increase instead of decrease. There is no clear explanation provided, no transparency on how the interest and charges are being calculated, and no meaningful assistance when I request clarification. I have repeatedly tried to engage with the bank to discuss possible settlement options or even a settlement discount, but there has been absolutely no effort from their side to assist or offer any workable solution. It feels like customers are left completely unsupported. To make matters worse, the consultant I spoke to had an extremely unprofessional attitude and ended the call while we were still speaking to her. That level of disrespect and lack of customer care is unacceptable. Instead of trying to resolve the issue, she dismissed us entirely. At this point, I have lost confidence in Standard Bank’s ability and willingness to assist its customers. I would strongly advise others to think twice before banking with them. Do not attempt to contact me by phone. If you need to reach me or require any additional information, please communicate via email. I can only hope that someone competent and professional will take the time to properly address this matter.