Standard Bank Credit Card ***** Department-Disgusting Service

I seem to have now reached my threshold with Standard Bank.

On the latest incident on my credit card, there was a ***** incident that occurred. When I called in the call centre, the agent explained that she cannot lay a dispute until it reflects on my account although she said she could see that the transaction was approved???!!!

When I called in the call centre 3 days later after the transaction reflected. The agent I was speaking to (Maleka Jayiya) claimed that she contacted the ***** department and that they said they had called me and I approved the transaction in question. She spoke to Monica Tryphina from the ***** department. This was false information.

She then proceeded to say that I will have to fill in a ***** claim document which she will send to me on my confirmed email address

I have not received any document nor any assistance

By the way, this last call was 30 minutes!!!!! for nothing