KC
Karen C

1 reviews | Active since Mar 2021

21 Mar 2021, 18:10

Standard bank credit card *****

I have a credit card facility with Standard Bank. I haven't used the facility for over four years. On the 25 of February 2021 I started receiving OTP for transactions I wasn't doing or was aware of. Funds to the value of R 151,000.00 was transferred from my credit card to an account overseas. Standard Bank says I did it. I don't have standard bank app on my phone or laptop. I am not technology savvy. So how can I report ***** on my account if I committed the *****. They refuse to investigate my case and refuse to reimburse me for the funds that was ******. These transactions were to overseas accounts and no permission was obtained No clearance was obtained from sars either.Standard Bank has absolved themselves of all responsibility even though i pointed out that unique ping number were used and the bank could not even trace the landline where I made calls to the ***** unit I held on for a half an hour and even their own consultant waited for a half an hour.I also find the the implications that the ******* used the card pin is completely false.The implication that I was involved are ********** to say the least.

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Replies (1)
Standard Bank
Standard Bank's reply21 Mar 2021, 20:18
Official
Hello Karren Cosyn
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 ********** 
********** (fax) 
***********