Standard Bank Credit Card *****

***** Case number ***. On 2 separate occasions my credit card was cloned. It was reported, and the 1st matter I had to pay off myself. After my husband’s death me and my son went to Standard Bank Winburg on 16 August 2021 to link my credit card to my cell phone banking profile. The agent said that the card could not be linked. After that my card was clone, and money was used. After reporting it to Standard bank they referred it back to me and I had to pay the funds back. While I am still paying off the funds that was **********ly ****** from me, another incident happened where it was cloned and used again. I have been residing in Winburg for 50 years, the cloned card was used at Nando’s to the amount of R 3700. The Agent from ***** risk phoned my and said they will offer me R 1850. Take it or leave it. It is unfair as I had no negligence towards my account, Standard Bank did not perform their due diligence, and was unable to link my credit card to my online banking profile. All the money must be refunded to me since I had no control over the matter