Standard Bank Credit Card *****

Good day

After finding ********** credit card transactions going off my Standard Bank credit card, I am disappointed that Standard Bank is still not able to resolve this matter even after two weeks of my initial call to them that my card was ******. They advised that the card was stopped however more new transactions keep appearing in my account almost daily. The call was closed and a refund was paid back to me however the amount paid was not the full amount and the transactions have not stopped. My calls to Standard Bank were as follows: - 9 June 2018 - Card ******. Call made to Standard Bank to stop the card. - 15 June 2018 - SMS received stating that claim is resolved and refund paid. - 26 June 2018 - Transactions still reflecting in account. Called in and spoke with Tulani who said that they would reconcile the amount again and check why the transactions have not stopped. - 02 July 2018 - I noticed that the ***** transactions have still not stopped. Called in and spoke with Molwedi who was not very helpful saying theres nothing she can do, I then asked to speak to a team leader Kelebogile who said she escalate/look into it and call me back however I did not receive any call back. - 02 July 2018 (3:30pm) - I called back and spoke with Bafana who tried to assist and then spoke with another team leader Jacqueline who is looking into the issue.

It is really not a pleasant experience having to go through this each time spending between 30mins - 45 mins each time and having to go through security questions as well.

Hope someone can resolve this issue. Thank you.

Regards Alvin