GC
Gavin C
1 reviews | Active since Sept 2012
08 Apr 2024, 12:02
Standard Bank Credit Card fiasco
So my Credit Card got de*****ed(not my fault) and I contacted the ***** dept, what they do is block the account and send you a new card? This happened on the 2 April. It is now 8th and what Standard Bank has done to their customer (Me) is block my account as I have not paid the total amount owing? I can't because I don't have a card. Which they say I will receive in 5 days time. If I app**** for a new card I would receive it the next day! ***** department still working on it. Strange that an amount was deducted by someone when my card was blocked?
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Apr 2024, 12:31Good day Gavin
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply08 Apr 2024, 12:31
Official
Good day Gavin
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
GC
Gavin C's updateReviewer Update
10 Apr 2024, 09:36All I am trying to do is PAY my Credit Card! I have not received my new Credit Card (my Old Card was de*****ed) and therefore I don't have the new account details to pay into! When I phone, the person asks me questions that are no longer applicable and will not help me. Around in circles we go.
GC
Gavin C's update10 Apr 2024, 09:36
Reviewer Update
All I am trying to do is PAY my Credit Card! I have not received my new Credit Card (my Old Card was de*****ed) and therefore I don't have the new account details to pay into! When I phone, the person asks me questions that are no longer applicable and will not help me. Around in circles we go.
Standard Bank's replyOfficial
10 Apr 2024, 09:39Dear Gavin
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2024, 09:39
Official
Dear Gavin
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that we will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***