Standard Bank credit card division poor service

I was contacted by Mr Hastings Muravha, however, even though he mentioned that KSS are now processing the application... there is still no way for me to follow up directly on the case and now i must wait a further 7 days from my initial application which was already a week ago as he mentioned his hands is tied. This kind of service just because the application was done in an outbound matter is ridiculous. Why must i be treated differently because i was sold through an outbound fashion. I would not want anyone to have to waste their time, thus if you are reading this, rather do you applications directly so that you can ensure that you can follow up. I think these outbound applications are allocated last priority and it is very unfair from a treating customers fairly and equal perspective.

See my previous case yesterday. Where i could not follow up on my case. Now i have to wait another further 7 days to which i will no doubt end up waiting for about a month before i finally get the card. Dont know why i choose this bank. after this process is completed i will probably be cancelling any association.