Standard Bank credit card division Poor service

I have been trying to follow up on my credit card application and no one can help. My details is just kept being taken and nobody is providing me with feedback.

I was approved and did the whole telephonic contract and now i hear nothing still. I was called by an agent and took up the titanium product.

I sent my required documents to **********

Every agent i speak to follow up on my application states that outbound does not take calls. They says that they will take my details and nobody calls me back. i even sent complaints to the standard bank complaints division. Still no response. i need to urgently know the progress on my application.

This is ridiculous that there is block preventing me from following up on my application.

I required this credit card for a specific purpose and at a specific date. Now i dont even know what is going on.

What kind of standards is this even before i become a client?????? i was even told by a few agents that nobody captured notes on the system on my case. Its completely shocking.