Standard Bank Credit Card Division PATHETIC SERVICE!

Item: Standard Bank
Rating: 1
Author: Theresa M

I reported an issue with the available balance on my credit card on 1st November 2021. Feedback was promised on 3rd November 2021. No feedback has been received to date and it shows that the Standard Bank credit card division does not care for its clients. Pathetic service from Standard Bank.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

08 Nov 2021, 16:00

Dear Theresa M

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's reply08 Nov 2021, 16:00

Official

Dear Theresa M

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Theresa M's updateReviewer Update

08 Nov 2021, 16:09

Kindly resolve urgently.

Theresa M's update08 Nov 2021, 16:09

Reviewer Update

Kindly resolve urgently.

Standard Bank's replyOfficial

09 Nov 2021, 15:12

Dear Theresa M

Thank you once again for posting your comments.

Thank you as well for letting us know that the matter was resolved.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply09 Nov 2021, 15:12

Official

Dear Theresa M

Thank you once again for posting your comments.

Thank you as well for letting us know that the matter was resolved.

Kind regards

Complaint Resolution Centre
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