RB
Rita B
1 reviews | Active since Dec 2021
14 Dec 2021, 11:59
Standard bank Credit card division
Good day, I have been trying to close my credit card with Standard credit card division since October, after several calls and a branch visit and still not successful. These staff members are not trained to do their work efficiently. The call center is a total joke as it might as well not even exist, holding on over 20 minutes for any human to respond to the call is rediculous. It is really the worst non service I have ever experienced.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Dec 2021, 13:19Dear Rita M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply14 Dec 2021, 13:19
Official
Dear Rita M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
RB
Rita B's updateReviewer Update
14 Dec 2021, 14:17Just close the credit card account and send me a confirmation email, that's how it will be resolved.
RB
Rita B's update14 Dec 2021, 14:17
Reviewer Update
Just close the credit card account and send me a confirmation email, that's how it will be resolved.