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Tebogo M

1 reviews | Active since May 2018

19 Sept 2020, 11:48

Standard Bank Credit Card Division

Standard Bank Credit card division is the worst i have ever dealt with. they put a soft block on my card and couldn't remove it. i went into the Brandwag BFN branch more than 4 times. We called them more than 4 times, my personal banker called them to no avail. The last time we called them from the branch manager's office but still we were treated with contempt. Sies maaan!

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Replies (2)
Standard Bank
Standard Bank's reply19 Sept 2020, 23:49
Official
Hello  Tebogo
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply09 Oct 2020, 11:59
Official
Dear Tebogo Matlho

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that the matter has been sorted out already.

Kind regards

Clint Petersen
Complaint Resolution Centre
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