PM
Portia M
1 reviews | Active since Oct 2016
01 Feb 2024, 13:50
Standard bank Credit card division
After calling several times and speaking to consultants who said I would be called back and also leaving my number for them to call me back when I’m first in the line - I have not received any callback. It has now been close to a week. I am trying to increase my credit limit and it says there was an error processing my request. On my app it says I qualify so i just click on apply but no one can help me with the error. Just a waste of airtime
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
01 Feb 2024, 13:52Hi Portia
Our sincerest apologies for your experience thus far. We are here to help. We can assure you that your matter is now in the right hands, thank you for reaching out to us.
Our sincerest apologies for your experience thus far. We are here to help. We can assure you that your matter is now in the right hands, thank you for reaching out to us.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Feb 2024, 13:52
Official
Hi Portia
Our sincerest apologies for your experience thus far. We are here to help. We can assure you that your matter is now in the right hands, thank you for reaching out to us.
Our sincerest apologies for your experience thus far. We are here to help. We can assure you that your matter is now in the right hands, thank you for reaching out to us.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
05 Feb 2024, 14:20Hi Portia
Thank you for taking our call. As per our telephone conversation our team will contact you today.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Thank you for taking our call. As per our telephone conversation our team will contact you today.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply05 Feb 2024, 14:20
Official
Hi Portia
Thank you for taking our call. As per our telephone conversation our team will contact you today.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Thank you for taking our call. As per our telephone conversation our team will contact you today.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
PM
Portia M's updateReviewer Update
06 Feb 2024, 15:06I am still waiting for a call
PM
Portia M's update06 Feb 2024, 15:06
Reviewer Update
I am still waiting for a call
PM
Portia M's updateReviewer Update
15 Feb 2024, 15:279 days later and I am still waiting.
PM
Portia M's update15 Feb 2024, 15:27
Reviewer Update
9 days later and I am still waiting.
Standard Bank's replyOfficial
15 Feb 2024, 15:49Dear Portia
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the delay caused in this regard.
Kindest regards,
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the delay caused in this regard.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply15 Feb 2024, 15:49
Official
Dear Portia
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the delay caused in this regard.
Kindest regards,
We will follow up with our team.
We will be in touch with further feedback.
Our sincere apologies for the delay caused in this regard.
Kindest regards,
Standard Bank Social Media Team
PM
Portia M's updateReviewer Update
22 Feb 2024, 21:27Day 16 and I am still waiting.
PM
Portia M's update22 Feb 2024, 21:27
Reviewer Update
Day 16 and I am still waiting.
Standard Bank's replyOfficial
23 Feb 2024, 07:03Goood day Portia
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 07:03
Official
Goood day Portia
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
PM
Portia M's updateReviewer Update
03 May 2024, 13:41Month no 3 - still waiting
PM
Portia M's update03 May 2024, 13:41
Reviewer Update
Month no 3 - still waiting