sK
sharon K

1 reviews | Active since May 2013

21 Nov 2016, 12:17

STANDARD BANK CREDIT CARD DIVISION

<p>What shocking seervice. I have requested on NUMEROUS occasions for my monthly statement to be e-mailed to me. They do it once then never again. I had to get my husband to go in and change our e-mail address on their system. So what happens, they still got my old e-mail address.</p> <p>I ask them this morning to send my statement, WOW, which they did, guess what, nil balance? I call in and they tell me my balance is R8k, so what is right and what is wrong. I'll you what wrong is, the ****** stup staff they employ.</p> <p>Now I'm asking them to mail me my correct statement, what do they say? My husband must come in again to authorise changing the e-mail address. Have you ever heard such stupidity.</p> <p>They so quick to take our money on bank charges but cannot perform a simply function of e-mailing statement. </p> <p>Come on, it's no rocket science!!!!!</p>

0
Replies (3)
Standard Bank
Standard Bank's reply21 Nov 2016, 16:18
Official

Good day Sharon

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply22 Nov 2016, 14:54
Official

Good day Sharon

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply23 Nov 2016, 09:58
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***