Standard Bank Credit Card disputes - inefficient staff

Item: Standard Bank
Rating: 1
Author: Kevin N

Standard Bank

Please fami****ize yourselves with the Consumer Protection Act and the Payment Association of South Africa rules with regard to transaction disputes.

I have had issues with Bernadine Naidoo and now a new set of people handling chargebacks. I have provided you with all the information you require.

Process the chargebacks and do not leave big gaps in communication or passing-the-buck.

Regards

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

18 Mar 2020, 18:14

Hello Kevin

This matter is being reviewed and feedback will be provided to you.

Kind regards

Complaint Resolution centre

Standard Bank's reply18 Mar 2020, 18:14

Official

Hello Kevin

This matter is being reviewed and feedback will be provided to you.

Kind regards

Complaint Resolution centre

Kevin N's updateReviewer Update

19 Mar 2020, 02:07

Dear Standard Bank

The disputes I have raised relate to transactions scheduled for this weekend, so you need to act with urgency. You need to do immediate chargebacks based on the clear evidence I provided a week ago.

Regards
Kevin

Kevin N's update19 Mar 2020, 02:07

Reviewer Update

Kevin N's updateReviewer Update

21 Mar 2020, 19:15

Dear Standard Bank

Please advise when these will be processed. This is urgent.

Regards

Kevin N's update21 Mar 2020, 19:15

Reviewer Update

Dear Standard Bank

Please advise when these will be processed. This is urgent.

Regards