tM
tebogo M

1 reviews | Active since Oct 2011

13 Jan 2020, 10:31

Standard bank credit card

I had credit card with standard bank, last year I closed my credit card account. Now the is a lady by the name of Andiswa from standard bank keeps on calling me saying I awing standard bank, mean while I closed the credit card and don't have any account with the bank. And It was a mission to closed that account as evrytime they where giving me different suttlement amount.

I'm getting frustrated about this phone calls from Andiswa, how can I be awing the bank while I closed the account? This standard bank is one of the **** bank in South Africa.

0
Replies (3)
Standard Bank
Standard Bank's reply14 Jan 2020, 02:37
Official
Hello Tebogo
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply27 Jan 2020, 08:48
Official
Dear tebogo

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***
tM
tebogo M's update27 Jan 2020, 15:16
Reviewer Update
Will like to thank Clint Petersen by going extra mile for resolving my problem.

Clint went an extra mile on solving this issue and I'm extremely happy the way it turned out.