LV
Lina V
1 reviews | Active since Jul 2020
26 Dec 2023, 09:36
Standard bank credit card dept a huge fail!!!!
Disgusting service by credit card division. Card was cancelled due to ***** and they promised to expidite a new card with 3/4 days FOR AN EXTRA COST of R450. After agreeing to that insult its now 26th Dec and no card in sight as it was delivered to Centurion and I live in Ballito ( which I confirmed when ordering the new card) So now a new card has to be ordered, and the process of hurry and wait starts again!!!!!!! HUGE INCONVENIENCE during festive season. Appalling service!!!!
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Replies (2)
Standard Bank's replyOfficial
26 Dec 2023, 09:38Hi Lina
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply26 Dec 2023, 09:38
Official
Hi Lina
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
29 Dec 2023, 14:34Hi Lina
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply29 Dec 2023, 14:34
Official
Hi Lina
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team