1 reviews | Active since Nov 2022
STANDARD BANK CREDIT CARD DEPARTMENT
Standard Bank -Credit Card department
Well we’re do I start ,so basically I have a credit card with Standard Bank and in 2020 I was retrenched due to covid etc and I have had this credit card since 2014 and have been paying for it plus insurance that covers incase of death,disability or retrenchment ,I am thinking my credit card was settled due to be being retrenched and also provided all the documentation they needed ,in 2022 they handed over me to their lawyers and stated the insurance doesn’t cover full credit amount ,and I explained to them this is unfair as I have been paying insurance on credit card for over 7years it should have covered the amount ,and plus I am not working so up to date I had to make an agreement to try pay off ,so this week I call them to settle my credit card with settlement % ,guess what non of the consultants know who my account was handed over to and plus know the amount is growing on my credit card from R14000 to now R20000 I must pay and every month it’s increasing ,So Dear Standard Bank what am I do to as you cannot even get your consultants to assist me settle my account !!!!!
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Warm Regards
Standard Bank Hello Peter Team
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Now I am required to write a letter to state why I must get a settlement discount ,so without this letter will I not get my settlement amount which is crazy as or and as well that now my account was never handed over to Debt collectors and they know nothing or doesnt show on the system.so all this time my account has been debited and doesn’t show on your side but on my statement shows I have been paying and still the amount hasn’t gone down.Question where is this money going ?????inside ***** work
Now I am required to write a letter to state why I must get a settlement discount ,so without this letter will I not get my settlement amount which is crazy as or and as well that now my account was never handed over to Debt collectors and they know nothing or doesnt show on the system.so all this time my account has been debited and doesn’t show on your side but on my statement shows I have been paying and still the amount hasn’t gone down.Question where is this money going ?????inside ***** work
Our Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
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Our Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
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Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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