STANDARD BANK - CREDIT CARD

I had a Credit Card for more than 20 years with Standard Bank. My Credit Card expired whilst I was in Namibia +/- 3 years ago and it was delivered to me in Namibia. However, when I phoned the Card devition again this time around they could not deliver due to some or other "Security" reason. I am currently visiting Cape Town and went directly to the N1 Standard Bank Branch where I app**** for my new card to be issued/sent there for delivery. After being pointed to a telephone to request the delivery of my card I was informed via phone that I had to FICA my account. I was then assisted by a lady, totally *********** to do her work. A black man then stepped in and assisted, I could not get his name to thank him. I returned to the phone just to be informed that my account was closed and I had to re-apply for my Credit Card. I have had this Credit Card Account for more than 20 years. For more than 20 years Standard Bank deducted the monies owed to them with no problem and now this.... Pathetic Standard Bank... Pathetic..