Standard Bank- Credit Card Clueless

It's with great displeasure that I bring this complaint to your attention regarding the putrate service I have recieved from your bank

Last year at the middle of November 2019, I visited your woodmead branch to see a consultant about getting a standard bank credit card. We were seen by a consultant who wasn't wearing a name badge, so when I enquired his name he wanted to know why I needed to know his name. Anyway he told us that we need to get a finger print verification done at home affairs and bring it in with other requested documents, this was a friday and the consultant told us he won't be in next week Monday and to see another consultant. So monday came and I saw a new consultant, he helped me put the application through and the card was approved for R120 000. I was then told it will be delivered to the branch and I will get an sms...

a few days later I got an sms from DSV saying my card is ready to be picked up at the woodmead branch, I got to the branch and the consultant said that the delivery from DSV did not arrive yet and that we should come after 2pm. I went back to the branch after 2pm and this time spoke to the branch manager lindiwe who said the cards were delivered in the morning but mine was not there and that DSV is at fault and the card is with DSV

I then told the manager at Woodmead that I require the card urgently and to please inform me as to what's going on... nobody at the branch could assist me as to what happened to the card.

So I went to another branch to enquire what was going on with my credit card and was informed that I canceled the card according to the system and the card was destroyed this information was inputted into your system by the consultant that did my application. Nobody can help apply for another card or replace the card that was shredded that I didnt cancel

Standard bank I need answers! If I did cancel the card why in January would I get an sms about my bank charges for the credit card that i dont have in my possession

I'm absolutely stunned by the lack of incompetence that your staff have, especially Woodmead Branch

Despite not being given the card I was approved for... till date I get statements in the mail for the card Standard Bank did not want to give me

I will be taking the matter up to a higher authority aswell