Standard Bank Credit Card Charge Back Division NOT HELPFUL AT ALL

Standard Bank Credit Card division: For a long time my address was erroneously routed for some unfathomable from Cape Town to Brits in Gauteng. After a long time this was sorted out. it resulted in me not being able to do proper recons on my credit card.

I am now trying to find out to whom an amount of R17 603.96( code Pnp Tableview Ub 6095) was paid. Date 4 April 2016 . I phoned the call center and I was told to lodge a query with the card division. Good service BUT then it ended.

I wrote to chargebacks and was told by Moshotetsi Tlhalefo that I can only query something 120 days back. I accept this and wrote back to ask if this person can tell me to whom this money was paid? I have no copies of anything and I keep ALL my slips for a 10 year period. This was also copied to Danny Ndlovu. I am sure there is someone out there in the Standard Bank Credit Card division who would be able to advise me on this.

I would really appreciate it if any one could advise me WHO I HAVE TO CONTACT TO GET THIS INFORMATION.

Regards,

Martie Malan