Standard Bank Credit Card Budget Account Duplicated - Endless Struggle To Rectify.

I have reached the point that I urgently need help and assistance to make an end to a horrible exercise with Standard Bank. The factual background of the dispute with the Bank is contained in a letter which I had written and addressed to the Managing Director of Standard Bank. I had requested the Bank Official at Langeberg Mall branch to forward same to the addressee because I do not have the e-mail address. I was refused. In my e-mail dated 24 March 2022 to *** I had repeated the facts. Since bank statement of my Credit Card account beginning at No 171 are compiled, the Bank persistently state that there are Two Budget Accounts in respect of Supa Quick George in the amount of R 5190.00 each. In all the subsequent Bank Statements to with No 172 and forward the Bank maintain relentlessly that there are Two Budget Accounts. This is done in spite of the fact that the Merchant had reversed the transaction in order to rectify the fault. The latest Bank Statement dated 13 March 2022 still shows Two Budget Accounts, and that one of them are fully paid. I had requested the Bank to review the calculations and furnish me with the result thereof. Certainly when the Second Budget Account is s****ped, it will have an influence on the interest etc. Furthermore the Bank keep charging me late fees due to the fact that I do not make payments in favor of the Second Budget Account. Such payment was not rightfully due. In a received e-mail dated 29 March 2022 Complaint *** – Standard Bank acknowledge that “we have received preliminary feedback which confirms that the merchant has made a mistake by charging the transaction Twice. It was an error by Supa Quick who duplicated the transaction & put it on Budget twice. Supa Quick then credited the account with R 5190.00 on the same day, however the transaction still reflected twice under Budget facility” Up to this moment I had not received the revised recalculated Bank Statements, nor the outcome of the Bank’s investigation. During the course of the period 6 December 2021 the Bank constantly phone me demanding payment, in spite of the fact that this matter is in dispute and pending investigation. I am not prepared to make payment in respect of a Budget Account that was erroneously created. I feel like an small ant against the mighty Standard Bank, I am defenceless!!

AJ van der Merwe *** / ***