Standard Bank credit card – Bad customer service

Hi Standard Bank,

This credit card was supposed to be close already in June 2019. I have been struggling to get the credit card close and have spoken to numerous people at Standard bank (Card division) and I have listed the call reference numbers below to get the card close, till this day the card is still not close.

I went to the Standard Bank branch at New Market Mall (Alberton) in July 2019 and they also assured me that the credit card will be close. This settlement on the outstanding balance was made on the 12th of June 2019 and in the month of October I am still trying to close this credit card. The card service fee has been running on the card every month and they have previously done a reversal in the month of August, yet the same fees ran again on the account for the month of September 2019. Now the card payment is overdue again with a closing balance of R59.40c. This has just been a nightmare to get the card close and they have confirm my card number ending 52*********x2236 is still open and has not been close.

Please have a look at the below call reference numbers:

· ***

· ***

· ***

Now my biggest concerns are the below communication that I have received from Standard Bank. How do I get this fixed on my credit profile?????

· It may worsen your credit profile and score. Overdue amounts can be seen as your being unable to manage and repay.

· It may increase the cost of credit. The longer your balance remains unpaid, the higher the potential interest charged.

· It may restrict your use of the credit card, which may be blocked so that no spend will be allowed if your unpaid position is not resolved.

· Handover to collections. Your account may be handed over to our collections team.

Please close this credit card? I doubt that I will ever bank with Standard bank again. This has just been an unpleasant experience and I hate the fact that I need to wait 4 months to close this credit card.

Kevin Greef