GM
GRAIG M
1 reviews | Active since Jan 2024
27 Apr 2025, 13:29
Standard bank credit card ****
My credit card expired in May 2024 and to date I have had to order a replacement card on 4 occasions and the card has never been received by myself. On a 4 occasions Standard Bank charged me R170 for issuing a new card. How can Standard Bank make me pay R170 per card and yet I have not received a single one. 3 of those where meant to be delivered and where not and one was for branch collection where they failed to notify the card has arrived.
Standard bank is a **** and as soon as my vehicle finance is paid off I will leave this **** of a company.
Do not use standard bank, they will take your hard earned money for services thety fail to deliver.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
27 Apr 2025, 15:43Dear Graig
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Apr 2025, 15:43
Official
Dear Graig
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 May 2025, 13:33Dear Graig
Our team tried calling you to no avail.
Please confirm a convenient time we can speak to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we can speak to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 May 2025, 13:33
Official
Dear Graig
Our team tried calling you to no avail.
Please confirm a convenient time we can speak to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we can speak to you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
GM
GRAIG M's updateReviewer Update
05 May 2025, 10:11I am available for contact now
GM
GRAIG M's update05 May 2025, 10:11
Reviewer Update
I am available for contact now
GM
GRAIG M's updateReviewer Update
05 May 2025, 10:11I also see no missed calls from standard bank, how have you tried to contact me?
GM
GRAIG M's update05 May 2025, 10:11
Reviewer Update
I also see no missed calls from standard bank, how have you tried to contact me?
GM
GRAIG M's updateReviewer Update
05 May 2025, 12:30Can you advise on status of current credit card application
GM
GRAIG M's update05 May 2025, 12:30
Reviewer Update
Can you advise on status of current credit card application
Standard Bank's replyOfficial
05 May 2025, 12:33The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2025, 12:33
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***