Standard Bank Credit Card ***** Assistance is a Joke!

I recently experienced credit card *****. My credit card was cloned. It took a few days for the App to update to show me that transactions were made, I don't use the card often. During this period I did not receive any notifications of these transactions. Once I noticed I blocked the card (via the app) and called the bank to report it. I was told an investigation would take place and I would receive a email of the outcome. After many attempts to follow up I received the report via email (more than a month later) after finding out it was sent to the incorrect email address. The report notified me that only a portion of the transactions would be paid as the password was used. I am frustrated by this as I have no way to disprove this. Standard bank is supposed to investigate not me. Further to this half the transactions were not included in the investigation, transactions that happened after the card ***** was reported and the card blocked. These transactions were allowed to go past the card limit, something I have never been able to do. When I ask for a review I am told I will have to wait as there is a backlog. This has been handled very unprofessionally. Your clients must carry the burden of *****, and frankly the failure of your systems. I have been debited the full amount of the *****, this will cause unnecessary financial strain on myself. All I have is the promises by your staff (after waiting 45 minutes on hold) that I will receive feedback, which never comes. I will be investigating changing banks and will recommend to anyone who will listen that they should do the same.