Standard Bank credit card application

I app**** for a credit card 2 months ago and got approved, I even receive the statements but to date I have not received the actual card. I have tried calling and emailing and no one at Standard Bank seem to know whats happening. I am a new client to them but with the service I have been receiving I think its best not to go forward with any more of their products. Their customer service is pathetic and they are not worth the effort.